Online dispute (conflict) resolution is done through algorithms that allow the parties to the dispute receive guidance through their dispute and reach an agreement. By avoiding judicial red tape, parties save both time and money, while reaching a win-win solution. While dispute resolution algorithms could be applied to a wide range of problems, their immediate potential lies in the field of E-commerce.
The platform is not intended to replace courts or consumer protection bodies. It exists solely for the most rapid resolution of disputes through negotiations between sellers and consumers.